Privacy policy

Resolve All Group Ltd (“we”, “us”, “our” or “Resolve All Group Ltd”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our services, request a quotation, become a customer or otherwise interact with us.

We aim to handle personal information fairly, lawfully and transparently in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Resolve All Group Ltd is the data controller responsible for your personal information.

Our services may include, but are not limited to:

• Property maintenance and repairs
• Plumbing, heating and associated property services
• Vehicle servicing and repairs
• Vehicle bodywork and related services
• Coordinating and arranging services through trusted contractors and service providers
• Other related services offered by Resolve All Group Ltd

For questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

Company

Resolve All Group Ltd

Website

www.resolveall.co.uk

Email

info@resolveall.co.uk

Telephone

07391 316112

Registered office

69 The Curlews, Verwood, Dorset, BH31 6NT

Company registration number

17472911

2. Information we may collect

Depending on how you interact with us, we may collect some or all of the following information:

Contact information

• Name
• Address
• Email address
• Telephone or mobile number
• Other contact details you provide to us

Customer and service information

Where you request or use our services, we may collect:

• Property address
• Vehicle registration number
• Vehicle make, model and relevant vehicle details
• Details of work requested
• Quotations and estimates
• Job descriptions
• Photographs or videos relating to a property, vehicle or work being undertaken
• Service and repair history
• Appointment and booking information
• Correspondence between you and Resolve All Group Ltd
• Information required to provide or coordinate services

Payment and financial information

Where necessary to process payments or manage accounts, we may collect:

• Billing information
• Invoice information
• Payment history
• Bank or payment details where required

We do not normally need to store full payment-card details where payments are processed through a third-party payment provider.

Website information

When you use our website, we may collect information such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• How you interact with our website
• Approximate location derived from IP address
• Website referral information
• Cookie and similar technology information

3. How we collect your information

We may collect personal information:

• When you contact us by telephone, email, social media or other communication methods
• When you complete a contact or enquiry form on our website
• When you request a quotation
• When you book or use our services
• When you purchase goods or services from us
• When you communicate with our employees, contractors or representatives
• When you make a payment or receive an invoice
• When you communicate with us regarding a complaint or enquiry
• When you interact with our website
• When you provide information to us through a third party acting on your behalf
• From service providers or contractors involved in delivering services to you, where appropriate

4. How we use your personal information

We may use your personal information for the following purposes:

Providing our services

To:

• Respond to enquiries
• Provide quotations and estimates
• Arrange appointments
• Carry out work
• Coordinate contractors and service providers
• Arrange property maintenance, repairs, vehicle services and other requested services
• Communicate with you about ongoing work
• Provide updates regarding your booking or service
• Deal with queries, complaints and after-sales matters

Managing our business

We may use personal information to:

• Maintain customer records
• Manage invoices and payments
• Recover outstanding debts
• Maintain accounting and financial records
• Manage suppliers and contractors
• Maintain business records
• Improve our services
• Protect our business and customers from fraud or misuse
• Comply with legal and regulatory requirements

Website and service improvement

We may use information about how visitors use our website to:

• Maintain and improve our website
• Understand how customers find and use our website
• Improve our services and customer experience
• Identify technical problems
• Monitor website performance

Marketing

Where permitted by law, we may use your contact details to provide information about our services, offers, promotions or other information that may be relevant to you.

Where required, we will obtain appropriate consent before sending electronic direct marketing. Where the law permits marketing without consent, we will only do so where the relevant legal requirements are met.

You can object to direct marketing at any time.

If you receive a marketing email from us, you can unsubscribe using the unsubscribe facility provided or contact us directly.

5. Our lawful bases for processing personal information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example, where you request a quotation, book a service or purchase services from us.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include:

• Managing and operating our business
• Providing and improving our services
• Communicating with existing customers
• Managing customer relationships
• Preventing fraud and misuse
• Recovering debts
• Protecting our property, systems and business
• Certain business-to-business marketing activities where permitted by law

Where we rely on legitimate interests, we will consider the impact on your rights and interests before processing your information.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

For example, maintaining accounting records or responding to lawful requests from regulatory or law-enforcement authorities.

Consent

In certain circumstances, we may rely on your consent.

Where we rely on consent, you can withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Sharing your personal information

We may share your personal information where necessary to provide our services or operate our business.

This may include sharing information with:

• Employees and authorised staff
• Contractors and subcontractors
• Engineers, tradespeople and other service providers
• Vehicle repair or servicing specialists
• Suppliers
• Payment providers
• Accountants and professional advisers
• IT and software providers
• Website hosting and maintenance providers
• Customer relationship management and booking systems
• Insurance companies where necessary
• Legal advisers
• Debt recovery providers where necessary
• Government bodies, regulators, courts or law-enforcement authorities where legally required

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they provide appropriate security and comply with applicable data protection requirements.

We do not sell your personal information to third parties.

7. Service coordination and third parties

One of the purposes of Resolve All Group Ltd is to make it easier for customers to access and coordinate different services.

Where you ask us to arrange or coordinate work involving another company, contractor or service provider, we may need to provide them with relevant information such as your name, address, contact details, vehicle information or details of the work required.

We will only provide information that is reasonably necessary for the relevant service or purpose.

Where appropriate, the third-party provider may also have its own privacy policy explaining how it handles your information.

8. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for purposes such as:

• Making our website function correctly
• Remembering preferences
• Understanding how visitors use our website
• Website analytics
• Improving website performance
• Security
• Marketing and advertising, where applicable

Some cookies may be provided by third-party services used on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also control or delete cookies through your browser settings.

Our Cookie Policy (www.resolveall.co.uk/cookies) sets out the cookies our website currently uses.

9. How long we keep your information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on the type of information and why we need it.

For example, we may retain:

• Customer and job records for as long as necessary to manage the customer relationship and deal with potential complaints, warranties or disputes
• Financial and accounting records for the period required by applicable legislation
• Marketing information until you withdraw consent or otherwise object, subject to applicable legal requirements
• Website and analytics information for periods determined by the relevant system and our business requirements

When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Disclosure

Access to personal information is restricted to people who have a genuine business need to access it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your data protection rights

Under UK data protection law, you may have a number of rights in relation to your personal information.

These may include the right to:

Access your information

You can ask us for a copy of the personal information we hold about you.

Correct your information

You can ask us to correct inaccurate or incomplete information.

Request deletion

In certain circumstances, you can ask us to delete your personal information.

Restrict processing

In certain circumstances, you can ask us to restrict how we use your personal information.

Object to processing

You may have the right to object to certain processing, including direct marketing.

Data portability

In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.

Withdraw consent

Where we process your information based on consent, you can withdraw that consent at any time.

These rights are subject to certain legal exceptions and conditions.

If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy.

12. Direct marketing

We respect your right to control how your personal information is used for marketing.

Where we are required to obtain consent before sending marketing emails, text messages or other electronic marketing communications, we will obtain the appropriate consent.

In certain circumstances, the law permits us to contact existing customers about similar products or services where the relevant requirements are satisfied and an appropriate opportunity to opt out has been provided.

You can object to direct marketing at any time.

If you ask us to stop sending marketing communications, we will update our records accordingly.

13. Telephone calls

Calls to or from Resolve All Group Ltd may be recorded or monitored where this is necessary for purposes such as:

• Training
• Quality monitoring
• Customer service
• Security
• Dispute resolution
• Record keeping

If we record calls, we will use the recordings only for appropriate business and legal purposes and retain them only for as long as reasonably necessary.

14. Photographs and videos

During the provision of our services, photographs or videos may sometimes be taken to:

• Record the condition of a property or vehicle
• Document work before, during or after completion
• Provide evidence of work carried out
• Assist with quotations
• Assist with insurance or warranty matters
• Assist with resolving disputes
• Provide information to customers
• Monitor quality and safety

Where photographs or videos may be used for marketing or promotional purposes and individuals can be identified, we will obtain appropriate permission or rely on another lawful basis where permitted.

Photographs of properties, vehicles or completed work may contain personal information, such as vehicle registration numbers or identifying property details. We will take reasonable steps to avoid unnecessary disclosure of personal information.

15. Payments

Where you make a payment to us, your payment may be processed by a third-party payment provider.

We may receive information such as confirmation of payment, transaction reference numbers and payment status.

We do not intend to retain full payment-card details unless this is specifically required and lawfully permitted.

Third-party payment providers may have their own privacy policies and terms.

16. Links to other websites

Our website may contain links to other websites, including websites belonging to suppliers, manufacturers, service providers or other third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website you visit.

17. Social media

We may operate social media pages or profiles.

If you interact with us through social media, the relevant social media platform may collect and process your personal information in accordance with its own privacy policy.

We may receive information that you choose to provide to us through those platforms.

We may also publish photographs of completed work, projects or services on our social media channels where we have an appropriate lawful basis to do so.

18. Children

Our services are generally intended for adults.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can consider appropriate action.

19. International transfers

Some of the third-party software, website hosting, cloud storage, communication or other services we use may involve personal information being processed outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

20. Data breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection legislation.

Where legally required, we will notify the Information Commissioner's Office and/or affected individuals.

21. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO).

The ICO is the UK's independent authority responsible for upholding information rights.

Address

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone

0303 123 1113

Website

https://ico.org.uk/

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website and will show the date it was last updated.

We recommend checking this page periodically for any changes.

23. Contact us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

Company

Resolve All Group Ltd

Email

info@resolveall.co.uk

Telephone

07391 316112

Address

69 The Curlews, Verwood, Dorset, BH31 6NT